At DIVINE TIMES by Shopp Java, we strive to ensure customer satisfaction with every order.

Refund Eligibility

Select items must qualify for return before a refund can be considered. If an item is eligible for return, a prepaid return shipping label will be provided via email at no cost to the customer.

Customers have 3 business days from the date the order is marked as “Delivered” to initiate a replacement/refund request. Weekends and holidays are excluded from this timeframe and will extend the request period.

• Once the return request has been approved, items must be shipped back according to the return instructions provided.

If an item is not eligible for return; refunds will only be issued for items that arrive damaged. Photo evidence of the damaged item(s) is required for review.

• Damaged items must be reported within 3 business days from the date the order is marked as "Delivered" to be eligible for refund.
• Store credit will be provided for refund/replacement requested after allotted time

To request assistance with a damaged item, please email your order number and clear photos of the damage to:

support@divinetimesbyshoppjava.com

Store credit may be considered for items that are not eligible for return/refund.

Please refer to Shipping policy for information regarding orders in Shipped status and address verification. 

 

Customers are encouraged to create an account to conveniently access their order history, order status, tracking, and account details. 

*Orders are available for cancellation until the order is marked as  "Fulfilled" status. Orders are fulfilled daily.